Headquartered in richmond, bc, canada, mdsi was founded in 1993 and has approximately 350 employees. Users of our software are more engaged with their work and as a result understand it better. Mobile access to important prospect and customer details. Mdsi customer city of richmond dpu selects advantex r7. In conjunction with toughbook mobile computers, the companys solutions for the communications industry can connect control rooms and back office systems with field supervisors and their crews. Mmd announced today that it has signed an agreement for the implementation of its advantex tmutility mobile workforce management solution with one of the top ten largest investorowned utilities in the u. Discover the benefits and uses of mobile workforce.
Mdsis software improves customer service and relationships and reduces operating costs by allowing companies to manage field. Advantex accepts work generated by other applications and. Mobile workforce management software allsop software. Mobile workforce management refers to the suite of toolsincluding processes, software, applications, networks, and related servicesused to schedule. Mobile data solutions advantex it world canada news. Three mdsi customers win awards for operational and. Mdsi mobile data solutions inc xcel energy wins prestigious award. Mdsis software improves customer service and reduces operating costs by allowing companies to manage field resources more effectively. Top 10 benefits of mobile workforce management software. New with pointofrentals most recent update, the company introduced its mobile workforce app. Mdsi is the largest, most successful and experienced provider of mobile workforce management software in the world. It can involve more specific, even adhoc requirements, to suit the daytoday needs of mobile workers. To stay current in the progressions, mobile workforce scheduling software is a musthave.
Mobile workforce management software lets you schedule jobs and deploy them immediately to an engineers mobile device. Mdsi mobile data solutions inc can annual report 10k. Mdsi, the leading provider of mobile workforce management solutions, has catapulted time warner cable to a new level of customer service with the rollout of advantex r7. Before advantex, the utility could only offer allday appointment windows and customers would have. Mdsis experience in workforce management and expertise in wireless connectivity have set advantex apart from other solutions in the market today. Avista utilities, which provides electricity and natural gas service in idaho, oregon and washington, has selected advantex mobile workforce management software. Integrated gps tracking allows managers to keep up to date with their teams geographic locations in realtime. With so much efficiency and systemization your staff will be able to complete. We wish all employees, customers, business partners and friends a happy easter.
The companys advantex enterprise workforce management software helps organizations worldwide streamline their business processes and reduce operational costs. The mobile devices will provide access to mapping software to help technicians find the fastest route from job to job. As the only industrial enterprise software solution provider with a combined itot offering, abb and our select partner ecosystem work seamlessly to execute best of breed solutions for. Avista utilities to automate its customer service processes. The advantex app sales is a powerful tool for sales reps and customer care employees to have mobile. Advantex mobile is a userfriendly solution, streamlining the. Mobile workforce management software is a type of workforce management system designed to plan, manage, monitor, and optimize worker tasks performed in the field. Mdsi is the largest provider of mobile workforce management solutions. Through an operationscentric view of the mobile workforce and its workload, advantex enhances business effectiveness. Become certified through workforce software s partner program.
Advantex announces fiscal 2020 first quarter results. Mobiwork offers mobile workforce solutions software to mobile businesses to increase productivity, roi, and improve customer satisfaction retention. You may be considering your current situation with your mobile employees now. What are the benefits of our mobile workforce management. Working with the service suite team is about long term partnership. Headquartered in richmond, bc, canada, mdsi was founded in 1993 and has approximately 300. Supporting your it with skills, experience and quality. Hiring your own it support desk and ensuring its managed effectively is a challenge. Mobile workforce management for essential industries service suite is purposebuilt for the utility industry and communications service providers. In june of 2018, i penned a blog post detailing 5 key field service management trends to watch in 2018. Distribution of configuration files and software updates wirelessly to remote mobile devices, eliminating timeconsuming and costly manual updates. As a result, utility business managers and executives must examine their existing software and hardware infrastructure to ensure that they can process this work. The implementation of mobile workforce management has reinvented the way american water.
Progress energy chooses mapframes fieldsmart software for. Advantex will replace avistas paperbased dispatch system. Cgi cgi is a leading independent information technology and business process services firm. Cess centricity operations resource management solution supports trouble call management and outage analysis. Mdsi reports 35% increase in software and services revenue 5. Adx advantex, a leader in the merchant cash advance and loyalty marketing products for merchants, announced its.
Colorado springs utilities upgrades mobile workforce. Since 2009, advantex has provided full cycle software development solutions to commercial, government, and. There are generally two parts to mobile workforce software. Ccors mobile workforce manager mwm is a suite of field service management tools that combine browserbased business applications with realtime connectivity to the mobile workforce through wireless data connections and mobile computing devices. Mdsi reports 35% increase in software and services revenue. With advantex, energex field technicians will use invehicle laptops or pdas and wireless communications to interact with colleagues and corporate systems. With their advantex mobile workforce management system, yorkshire water meets 98 percent of their customer appointments and 85 percent of their emergency jobs within a twohour time band. A single, integrated solution for your entire workforce, advantex manages all of your mobile workers in all geographic regions, whether they are performing service, repair, maintenance, or construction and other longcycle work. Streetsmart mobile workforce management products mobile apps. Mdsis advantex mobile workforce management software suite delivers an integrated, operationscentric view of the mobile workforce and its workload. Adopted in the energy sector where engineers and technicians are usually on the road, mobile workforce software helps maintain effceint ongoing communication.
Mdsi wireless workforce management solution chosen by top ten u. Toronto, may 21, 2020 cnw advantex marketing international inc. Orencos advantex technology has provided a reliable, energyefficient alternative for wastewater treatment in some of the worlds most remote places. The company has also seen call volumes diminish, fewer repeat customer calls, and more calls being successfully closed the first time. Thats why weve created a fully managed it support solution designed to make the experience of it support a painless one our managed it support service gives you access to a dedicated support team, whenever you need it, without any of the.
Think of it as a mini onsite treatment facility, ready to. Advantex provides a single, enterprisewide system for managing a utilitys mobile workforce, regardless of the type of work, the. Mdsi earns upgrade contract after client yorkshire water. Get to know abbs enterprise software product group. The advantex ax mobile is orencos most portable treatment plant yet. Its designed to help field operations and dispatch personnel do more with less, by working smarter to proactively serve customers and maintain assets in the field, while significantly reducing. Looking back, it was evident my forecast for two of the five trends hithome, with the top trend of innovating the customer service experience gaining. Whatever method you use, the primary goal should be focusing on the return on investment in this type of a system. Mdsis advantex solution allows companies in the utility, telecommunications, and broadband industries to wirelessly manage their mobile workforces for greater productivity and increased revenues advantex is a fieldproven, industrystandard wireless workforce management solution that allows you to provide optimal service delivery, meet customer commitments, reduce costs and deliver new. Mdsis software improves customer service and relationships and reduces operating costs by allowing companies to manage field resources more effectively.
The solutions enable real time operations management, gis geographic information system, billing, crm. Mobile workforces are typically divided into two main groups. Either way, youll gain access to elite instructors and an unmatched handson experience built. Mdsi wireless workforce management solution chosen by top. Streetsmart mobile workforce management products provide bestinclass mobile app solutions designed for any industry with remote workers. Knowledge services mobile workforce technology is a seamless integration with existing systems that bypasses the burden of hard copy processes. A fieldsmart mapping link geocodes street addresses from advantex work requests to display the service location, or route from one work order to another. Many of our sap training courses are offered as online training as well as in a classroom environment, giving you the flexibility you need. Advantex is a leading sap training provider for individual, team and organizationwide in ameerpet, hyderabad. The fieldsmart software also includes a standard interface to progress energys mobile dispatch system, mdsi advantex r7.
Is there a cost to integrate with my current systems. Mdsi is a provider of mobile workforce management software. No matter what role you have in serving clientsfrom gathering project requirements to configuring the solutionour partner certification. Csg workforce express consists of two applications. The packaged software elements of advantex in a box can be installed. Yes, there is a small monthly fee for both the rest and web services apis, please consult our addons pricing for more details. And every day field workers around the world use advantex to efficiently do their job. Avista will use mdsis advantex in a box implementation methodology to define, configure and test the software themselves. In addition to achieving 90% in overall productivity gains, weve had astronomical cost and time savings thanks to mobiwork. For almost two decades, weve been helping you overcome your technology frustrations and improve your service offering by delivering bespoke technology solutions designed around your needs. By prioritizing technology, you can attract passionate, talented, civicminded people needed in the public sector. Deskless productivity and mobile workforce management skedulo.
Oracle utilities mobile workforce management benchmark audentia. Same price and mobiwork is a certified partner of all leading mobile printers manufacturers. Empowering mobile workers with enterprise workforce. Smartphone and cloudbased mobile workforce software solutions.
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